Personalized graphics such as banners, logos, and profile graphics are usually delivered to the email on your order within 1–15 minutes after payment is confirmed. Instant downloads are available immediately after checkout. PayPal payment reviews and e-checks can delay when processing starts; no physical item is shipped.
What should I do if my email or download has not arrived?
Wait 15–30 minutes, check your spam or junk folder for an email from contact@woodpunchsgraphics.com, and check the order-status page or your account for download access. If a personalized order is still missing after about an hour, contact us with your order number. Payment reviews can delay processing.
Can I fix a typo or change my text after I order?
Review every field before adding the product to your cart. If you catch a mistake before delivery, contact us promptly with the order number and corrected text. We can often help with a spelling or typo correction, but a full wording change, new design direction, or post-delivery redesign is not included and may require a new order.
What exactly is included with this product?
This is a digital product. The product page’s Graphic information, file-format highlights, selected variant, and options are the source of truth for the files, dimensions, animation, editable sources, and software requirements. If a PSD, AEP, CSH, or other source file is not explicitly listed for your selected option, assume you are receiving the finished digital output only.
What do I receive with a personalized YouTube intro?
You receive the finished personalized MP4 described on the product page, with your supplied channel or title text placed into the animation. The listing states the included video details and whether music is included.
Do I need After Effects to use the finished intro?
No. The delivered MP4 is ready to place in a video editor or publish as part of your content without After Effects. An editable AEP is not included unless a product explicitly says so.
Can I change the music, timing, font, or animation after purchase?
The normal product personalizes the text fields shown in the form; it is not an editable custom-production service. Changing the music, timing, typeface, or animation requires an editable source or separate custom work, neither of which should be assumed unless the listing says so.
How should I enter the intro text?
Enter the exact channel or title wording you want shown and double-check spelling before checkout. Long text may be scaled to fit the composition, and the design’s timing and line breaks are fixed by the template.
Is music included and can I monetize my video with it?
Music inclusion is product-specific and is stated in the listing. Review any supplied license or usage information before using the track in monetized or sponsored content; the store does not grant rights beyond the terms provided with that product.
Customer reviews
5.0 out of 5 · 1 review
5.0
Love it! Great for My Minecraft server as an opener!
It's well produced and was delivered in under 24 hours. Very nice!
AnonymousReward offered for any rating
Helpful (0)
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