Here's some common questions we receive! If your question is not answered here, please feel free to contact us!
Are custom graphics available?
Currently we are focusing on creating and selling templates. We have a wide selection of high quality template graphics available on the shop. If you have a YouTube or Twitch audience, custom work can be arranged. If you can't find any template graphic that represents the theme you're looking for, please feel free to send us a suggestion! We also accept requests for new color variants to be added to existing templates through our suggestions page.
Can I get my graphic's text changed after purchase?
If you haven't received your order yet, you can request a text change by emailing firstname.lastname@example.org. Please include your order number and before and after text. If you've already received your order, we accept text changes to fix a typo or spelling mistake, however we cannot offer full word changes.
How long will it take for my order to arrive?
Some graphics, such as Photoshop files, are sent to you instantly after purchase. Other graphics that require us to edit manually are sent to your email within 24 hours of purchase.
How does the ordering process work?
We designed the shop to be the easiest possible place to get the highest quality graphics. Simply select a graphic, then type in the text you would like added to it. Once you've entered the text for us to include in your graphic, enter an email for us to sent the finished graphics files to. Once we receive your order, we add your custom text to the template and send the customized graphics to you via email within 24 hours. Check out the how to order page for more details on the ordering process!
I think my text will be too long to fit, what will happen?
All of our graphics are designed to automatically scale your text to fit as perfectly as possible. Since we edit all graphics manually, we double check all text fields to ensure they look perfect before sending your order. If you submit long text, it will be precisely scaled to fit where it needs to.
I'm having trouble editing one of your After Effects banners, or rendering it as a GIF file.
Please try our editing guide! How to Edit After Effects Files
Why do some of the animated banners say "After Effects file"?
If an animated banner is marked as "After Effects file" on its product page, this means the banner requires the Adobe After Effects program in order for it to be edited. These banners are intended for people who have experience with After Effects, and they allow the buyer to edit the banner themselves. Unlike most of our animated banners, After Effects files are sent as an AEP file and require the buyer to edit and render themselves.
What programs do you use to create these templates?
We use Adobe Photoshop CC to create our static graphics; for our motion graphics (e.g., Minecraft server banners), we use Adobe After Effects CC.