Here's some common questions we receive! If your question is not answered here, please feel free to contact us!
Are custom graphics available?
Currently we are focusing on creating and selling templates. We have a wide selection of high quality templates available on the shop. If you have a Youtube or Twitch audience, custom work can be arranged. We also accept requests for new color variants to be added to existing templates on the shop through our suggestions page.
Can I get my text changed after purchasing a template?
If you haven't received your order yet, you can request a text change by emailing email@example.com. Please include your order number and before and after text. If you contact us using a separate email from the one you placed your order with, a confirmation will be sent to the order email address before it will be accepted. If you've already received your order, we accept text changes to fix a typo or spelling mistake, however we cannot offer full word changes.
How long will it take for my template to arrive?
Some templates, such as Photoshop files, are sent to you instantly after purchase. Other templates that require us to edit are sent to your email within 24 hours of purchase.
How does the ordering process work?
We designed the shop to be the easiest possible place to get the highest quality graphics. Simply type in the text you want in your template. (Below the template preview image.) Then, enter the email you'd like us to sent the finished template to. Once we receive your order, we add your chosen text to the template and send it to you via email within 24 hours. Check out the how to order page for more detail on the ordering process!
I think my text will be too long to fit, what will happen?
This is a common and simple situation. We are very used to having this happen. The text in the template will easily be decreased to fit the long text as perfectly as possible.
I'm having trouble editing one of your After Effects banners, or turning it into a GIF.
Try our editing guide! How to Edit After Effects Files
Why do some of the animated banners say "After Effects file"?
If a banner says "After Effects file" as the product type on the product's page, this means the banner requires the Adobe After Effects program in order for it to be edited. These types of banners are intended for the buyer to edit themselves using After Effects, unlike our regular banners that we edit for you. If the banner's product page has text input slots, then we'll create the banner for you. If there are not any text input slots, then it is an After Effects file.
What programs do you use to create these templates?
We use Photoshop CC to create logos, icons, rank tags and any other static graphic. After Effects CC is used to create all animation and Minecraft server banners.