Common Questions

Collapsible content

Are custom graphics available?

Currently, we're focusing on creating and selling template graphics. We have a large selection of over 400 high-quality graphics available here on our website. If you have a YouTube or Twitch audience, custom work can be arranged. Got an idea for a graphic that isn't on the website? Please send us a suggestion!

Can I get the text in my art changed after purchase?

If you haven't received your order yet, you can request a text change by contacting us. Please include your order number and before and after text.
If you've already received your order, we accept requests to fix a typo or spelling mistake, however, we cannot offer full word changes.

How long will my order take to arrive in my email?

Orders are completed in under 24 hours after purchase. Photoshop files, After Effects files, and select graphics are available instantly after completing checkout.

I don't see my order

If 24 hours have passed and you don't see your order, your order may have landed in your spam or junk folder. Please check these folders for an email from Woodpunch's Graphics. If you still can’t find your order, your payment may be pending. Occasionally, PayPal runs a payment review that takes 24 hours to complete. If you paid using an eCheck, it can take 7–10 days for your payment to be received. Create an account on our website to see your order's status.

I think my text will be too long to fit, what will happen?

All of our graphics are designed to automatically scale your text to fit as perfectly as possible. Since we edit all graphics manually, we double-check all text fields to ensure they look perfect before sending your order. If you submit long text, it will be precisely scaled to fit where it needs to.

I lost the files for an old order. Can I have them sent again?

Yes! Please find at least one of the following: order number, order contact email address, or PayPal transaction ID. Once you have this information, please contact us and we will send you your order again.

Question not answered?

Please feel free to contact us!