Frequently Asked Questions

We specialize in premade templates with the customization options shown on each listing. Custom work may be available for established creators or larger communities; contact us before ordering to discuss a specific request. A suggestion is not a promise that we will create a product.

Contact us promptly with your order number and requested correction. Before processing, we will check whether the change can still be made. After delivery, voluntary corrections cover typos and spelling mistakes; full wording changes need a separate agreement. These voluntary limits do not reduce your statutory remedies if the delivered product is defective or not as described.

Most personalized graphics usually arrive within 1–15 minutes after payment confirmation. Some products have a longer estimate shown on their listing. Payment review, demand or technical issues can delay processing. Instant-download access is provided after confirmed payment. Check the selected listing for its specific estimate and delivery method.

Check spam/junk, the order status page and your signed-in customer account. If personalized delivery has not arrived after an hour, contact us with your order number and checkout email so we can investigate. We may verify ownership before resending private files. Do not send passwords, payment credentials or private activation links. The product listing and Refund Policy govern specific promises and remedies.

Contact us with your order number and checkout email. We will verify ownership and check whether files can be recovered. Generated order files are normally scheduled for deletion after 365 days; download links normally expire after 30 days and can have separate use limits. Link expiry is not file deletion. Recovery of old or unavailable files is not guaranteed. Save a backup after downloading. Statutory delivery remedies remain unaffected.

Follow the character and line limits and supported characters shown for the selected product and options. Text is sized and positioned within that template; very long text or unsupported characters may not produce a suitable result. Ask before ordering if you are unsure whether your wording fits.

PSD editing requires compatible Photoshop; AEP editing requires compatible After Effects and any listed prerequisites. CSH files require compatible Photoshop shape support. Code products require their stated hosting/platform setup. Some Discord features require a qualifying account or server plan. Check the selected listing's version, format and feature requirements before purchase.

The selected product and variant specify included formats, dimensions and files. Depending on that selection, files may include PNG, JPG, GIF, MP4, editable PSD/AEP, CSH shapes or deployable code. Animated products do not all include the same formats or number of sizes. Editable sources are included only when expressly listed.

Read the Digital Product License and any product-specific scope disclosed before purchase. Personalized outputs, reusable packs, editable products and software can have different project, deployment or seat limits. Client/agency use requires an express grant where the license calls for one. Independent third-party rights and mandatory consumer rights remain applicable.

See the Refund Policy for cancellation, corrections, refunds and statutory withdrawal rights. Digital content and personalization do not automatically remove every withdrawal right or remedy. Contact us about a delivery or product problem.