Refund policy
If you’re looking to refund your order, we're here to help! We offer free refunds to the original payment method if you have not yet received your graphics files and would like to cancel your order.
The products sold on our website are digital goods and cannot be "returned", so we cannot offer refunds once we have completed your order and sent you your finished graphics files. All digital goods are "final sale" once the order has been fulfilled.
If you have any of the following issues with your graphics, we will resolve them as quickly as possible.
- Accidentally misspelled a word or made a typo: No worries! Please send us an email at contact@woodpunchsgraphics.com. Make sure to include your order number and before/after text. We'll correct the error in your graphics and re-send your graphics files via email.
- Received a different item than what was ordered, or an incorrect variant of the item: Please send us an email at contact@woodpunchsgraphics.com and we will send you a new email containing the correct item.
To initiate a refund, please complete the following steps:
- Verify that you have not yet received your finished graphics files.
- Find your order number. Your order number can be found in the order confirmation receipt email sent to the email you listed as the "contact email" during checkout. Please check your spam or junk folders if you can't find your receipt.
- Send an email to contact@woodpunchsgraphics.com from your order's "contact email" address. Please be sure to include your order number in the email.
- We'll work to fulfill your request as promptly as possible.
Additional Information:
- If you have any further questions, please feel free to send us an email at contact@woodpunchsgraphics.com. Thank you!