Refund policy
Effective date: July 23, 2026
Woodpunch's Graphics sells made-to-order graphics, downloadable software plug-ins, and other digital content delivered electronically. This Policy explains our voluntary cancellation policy, corrections, refunds, and statutory withdrawal rights. It does not limit any mandatory consumer guarantee or other non-waivable right where you live.
1. Canceling before supply
Contact contact@woodpunchsgraphics.com as soon as possible if you want to cancel. If:
- you have not received or been given access to the product;
- supply or automated rendering can still be stopped; and
- no contrary mandatory rule applies,
we offer a cancellation and refund to the original payment method.
Payment review, fraud review, PayPal eChecks, and other uncleared payments can delay supply. A delayed or uncleared payment does not by itself mean that supply has begun.
2. What counts as digital supply
Depending on the product, we may technically deliver digital content by displaying or emailing a functioning access or download link, providing an installer or unlocked build, making a paid software entitlement or activation credential available, or otherwise providing the contracted content. For EU/EEA withdrawal purposes, merely displaying or sending a link does not by itself cause the withdrawal right to be lost: for link-delivered content, the relevant performance begins when the customer activates the link and accesses, downloads, or streams the content. Starting an internal render, generating a license record, preparing a file, or merely making a link available is not necessarily the same as beginning supply for consumer-withdrawal purposes.
3. EU/EEA and UK withdrawal rights
If you are an eligible consumer in the European Union, European Economic Area, United Kingdom, or another jurisdiction with an equivalent rule, you generally have 14 days after the contract is concluded to withdraw from a distance contract for digital content not supplied on a tangible medium.
For digital content, that right is lost only when all requirements of applicable law are met, including:
- you gave prior express consent for supply to begin during the withdrawal period;
- you acknowledged that beginning supply would cause the withdrawal right to be lost;
- supply actually began; and
- we provided the legally required contract confirmation on a durable medium, normally email.
The right is not lost merely because a product is digital, personalized, described as non-returnable, or marked final sale. If the conditions above were not met, you may retain a statutory withdrawal right even after receiving content.
If you validly withdraw after receiving digital content, you must stop using it and must not share it with anyone.
4. How to withdraw
Use our Withdraw from Contract function linked from the storefront and Refund Policy, email an unequivocal statement to contact@woodpunchsgraphics.com, or use the model form in Section 13. Use of the model form is optional.
Provide enough information to identify the contract, normally your name and order email. An order number is helpful but is not required to exercise a statutory right.
When you use the electronic withdrawal function, we send confirmation of receipt without undue delay on a durable medium.
5. Refund after valid withdrawal
After a valid statutory withdrawal, we reimburse all payments due under applicable law without undue delay and no later than 14 days after we are informed. We use the original payment method unless you expressly agree otherwise and do not charge a reimbursement fee.
Bank, card, currency-conversion, or payment-provider posting time after we issue a refund is outside our direct control.
6. Missing, incorrect, inaccessible, or nonconforming products
Your rights for digital content that is defective, incorrect, inaccessible, unavailable, or not as described are separate from any change-of-mind or withdrawal right.
Contact us if:
- you received the wrong product or variant;
- a promised file is missing;
- a file or download link is damaged, inaccessible, or unusable;
- paid software cannot be installed, activated, or used on a configuration that the product listing identified as supported;
- a paid software feature materially differs from its description, documentation, or trial representation;
- a necessary or promised update is not provided as required by the contract or applicable law;
- we introduced an error; or
- the product is materially different from the selected listing, variant, or options.
We will investigate and provide a correction, replacement, restored access, refund, price reduction, cancellation, or other remedy required by law. We may first use a reasonable opportunity to correct a minor problem where the law allows it.
Australian consumers and other protected consumers retain all mandatory consumer guarantees. A "no refund" or final-sale description does not remove a remedy for a product or service that fails those guarantees.
The availability of a free or watermarked trial helps a customer evaluate disclosed features and compatibility, but it does not waive a statutory withdrawal right or a remedy for paid software that is defective, unsafe, inaccessible, or not as described. We may request reasonable diagnostic information and a reasonable opportunity to troubleshoot or correct a software problem where the law allows it.
7. Customer typos and change requests
If you accidentally misspelled text or made a typographical error, email us with the order number and exact before-and-after text. We ordinarily correct the typo and resend the file without charge.
A full wording change, new name, new logo, new color or product option, new design direction, or other change after delivery is not a typo correction and may require a new purchase. This does not limit a remedy where we failed to follow the submitted order.
8. Duplicate, accidental, or unauthorized transactions
Contact us promptly about a duplicate charge, accidental duplicate order, or unauthorized transaction. We will review order, payment, delivery, download, and fraud records and provide the remedy required by law. You may also have rights through your payment provider.
Please contact us before filing a chargeback when practical so we can investigate quickly. Nothing in this request limits a legal chargeback deadline or other right.
For software or another access-controlled product, a refund, reversal, chargeback, stolen-payment report, or reasonably suspected fraud may cause the associated paid entitlement to be suspended or deactivated. We may act immediately for fraud, circumvention, unauthorized redistribution, or a material security threat. For an accidental or disputed chargeback or another curable payment issue, we will provide notice and a reasonable opportunity to resolve it when practical and reinstate the entitlement if payment is restored or the dispute is resolved in your favor. We do not use suspension to retaliate for a good-faith exercise of a consumer, payment-card, privacy, or legal right.
9. Change-of-mind requests after compliant supply
After digital content has been validly supplied and any statutory withdrawal right has been lawfully lost, files cannot be physically returned. We do not offer a fixed voluntary change-of-mind refund window after compliant supply. Where law permits, we may decline a change-of-mind refund, although we review exceptional circumstances fairly.
We do not deny refunds or other remedies required for a defective, incorrect, inaccessible, unauthorized, or nonconforming transaction.
If a software purchase is refunded, canceled, reversed, or validly withdrawn, the associated paid entitlement may be deactivated and the customer must stop using the paid software and any activation credential, except to the extent applicable law provides otherwise. A refund does not require deletion of output lawfully created before termination unless the applicable product-specific license or law says otherwise.
10. Refund method
Approved refunds are issued to the original payment method unless law requires or you expressly agree to another method. Discounts reduce the refundable amount paid. Taxes are refunded when and to the extent required. We do not charge a refund-processing fee.
11. No physical returns or shipping
Our products are delivered electronically. There is no physical item to mail back and no return-shipping process.
12. Contact
Email: contact@woodpunchsgraphics.com
Geographic business address: 123 Pete Beck Rd, Quilcene, WA 98376-8563, United States
Preferred mailing address: P.O. Box 143, Quilcene, WA 98376, United States
Business telephone: +1 206-569-5986
13. Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To: Andrew Robert Soderberg d/b/a Woodpunch's Graphics, 123 Pete Beck Rd, Quilcene, WA 98376-8563, United States, contact@woodpunchsgraphics.com
I/We hereby give notice that I/We withdraw from my/our contract for the supply of the following digital content:
Ordered on:
Consumer name:
Consumer address:
Signature, only if submitted on paper:
Date: