Terms of service

Effective date: July 23, 2026

These Terms of Service ("Terms") are an agreement between you and Andrew Robert Soderberg, a Washington sole proprietor doing business as Woodpunch's Graphics ("Woodpunch's Graphics," "we," "us," or "our"). They govern woodpunchsgraphics.com, our related storefront features and support channels, and digital products or services purchased from us (collectively, the "Services").

By using the Services or placing an order, you agree to these Terms, the Digital Product License, and the policies incorporated below. If you do not agree, do not use the Services or place an order.

1. Eligibility and accounts

You may place an order or create a customer account only if you can form a binding contract where you live. If you are under the age of legal majority, your parent or legal guardian must review and agree to these Terms and place or expressly authorize the order on your behalf. Browsing the public storefront does not by itself create an account or a purchase contract.

The Services may appeal to teens because they include graphics for gaming, streaming, and online communities, but they are not intended for children to submit personal information or transact independently. A parent or legal guardian must act for a child who cannot lawfully provide the required information, consent, or agreement.

You must provide accurate information and keep account credentials secure. You are responsible for activity under your account unless caused by our breach of duty. Notify us promptly if you suspect unauthorized access.

2. Digital products

We sell electronically delivered products, including:

  • made-to-order rendered graphics personalized with text, colors, selections, logos, or uploaded content;
  • ready-made graphics and media packs;
  • editable PSD, AEP, template, code, font, shape, or other source files when the selected listing or variant expressly includes them; and
  • native software plug-ins, installers, license entitlements, documentation, and related updates when the selected listing expressly includes them;
  • free evaluation or trial software with clearly disclosed limitations, which may include a visible watermark, restricted output, time limit, or feature limit; and
  • free or promotional digital downloads.

The selected product page, options, variant, and order confirmation define what is included. A preview can show representative appearance but may not reproduce every device, compression, animation, color, or platform variation.

You are responsible for reviewing spelling, wording, option selections, dimensions, file formats, software versions, plugin requirements, font terms, platform requirements, and other compatibility information stated before purchase. Finished PNG, GIF, WebM, MP4, or similar outputs generally do not require design software. Editable source files require the software and any plugins identified in the listing.

For a software product, the listing and product-specific software license must identify the supported host application, supported operating systems and architectures, material feature differences between platforms, technical prerequisites, trial limitations, license scope, activation requirements, included update period, and support terms. A one-time purchase means the price is not a recurring subscription; it does not by itself promise every future major version, perpetual online services, support for every future host release, or lifetime updates. Any such promise must be stated expressly before purchase.

A disclosed watermark or other evaluation restriction in free trial software is part of the trial, not a defect. You may not bypass or remove it except by applying an authorized paid license or where applicable law expressly permits. Paid software output may be used commercially only to the extent allowed by its product-specific license. Trial availability does not reduce a mandatory right or remedy for paid software.

3. Orders, prices, and payment

Prices and available currencies are shown at checkout. Taxes, exchange rates, and payment-provider charges may apply. We may correct an obvious pricing or listing error before delivery, in which case we will offer the correct terms or cancel and refund the affected order.

Payment must clear before automated fulfillment begins. PayPal eChecks, payment review, fraud holds, chargebacks, and provider delays can delay delivery. We may refuse, hold, or cancel an order reasonably suspected of fraud, abuse, sanctions risk, infringement, resale, or a technical or listing error. If we cancel a paid order before valid supply, we will issue the refund required by law and our Refund Policy.

For software or another access-controlled product, a refund, reversal, chargeback, stolen-payment report, or reasonably suspected fraud may cause the associated entitlement to be suspended or deactivated. We may suspend immediately when reasonably necessary to address fraud, circumvention, unauthorized redistribution, or a material security threat. For an accidental or disputed chargeback or another curable payment issue, we will provide notice and a reasonable opportunity to resolve it when practical and reinstate access if payment is restored or the dispute is resolved in your favor. We do not suspend access to retaliate for a good-faith exercise of a consumer, payment-card, privacy, or legal right.

4. Personalization content

You retain any rights you have in names, logos, images, wording, and files you submit ("Customer Content"). You give us and our service providers a non-exclusive, worldwide, royalty-free license to host, copy, adapt technically, render, transmit, display internally, and otherwise process Customer Content only as reasonably necessary to:

  • create, deliver, correct, and support the ordered product;
  • secure and operate the Services;
  • investigate fraud, infringement, or a dispute; and
  • comply with law.

You represent that you have all rights and permissions needed for us to use Customer Content as instructed. Customer Content must not infringe intellectual-property, privacy, publicity, contractual, or other rights; contain malware; impersonate another person; or be unlawful, hateful, sexually exploitative, threatening, or otherwise prohibited by law.

We may reject or remove content that reasonably appears prohibited. We are not required to investigate ownership before routine automated fulfillment, and our acceptance does not confirm that your use is lawful.

5. Creation, delivery, and access

Personalized orders are generated automatically after cleared payment. Our usual estimate is 1–15 minutes, but it is an estimate rather than a guaranteed deadline. Complex renders, queues, payment review, outages, or incorrect inputs can take longer. Instant-download products are normally available promptly after cleared payment.

We deliver through the order-status page, customer account where available, and/or email. You are responsible for providing an accessible email address, checking spam or filtering folders, and downloading the files within the access period.

Generated order files and download links are normally available for 30 days and limited to three downloads. We may restore an eligible prior order when records and files remain available, but permanent hosting or indefinite re-download access is not part of the purchase unless a listing says otherwise. Keep a secure backup of delivered files.

If you have not received an expected delivery after one hour, contact contact@woodpunchsgraphics.com with your order number if available.

6. Corrections and revisions

If you supplied a typographical or spelling error, contact us with the order number and exact before-and-after text. We ordinarily correct that error and resend the file without charge. A full wording change, new design direction, new logo, new option, or other change after delivery is not a typo correction and may require a new purchase.

If we supplied the wrong product or variant, omitted a promised file, introduced an error, or delivered a file that is damaged, inaccessible, or materially nonconforming, we will provide the correction, replacement, refund, or other remedy required by our Refund Policy and applicable law.

7. Intellectual property

Except for Customer Content and third-party materials, we own or license the Services, product designs, templates, source artwork, code, branding, previews, documentation, and underlying production files. Buying a product transfers a limited license, not ownership of our intellectual property.

Editable or production source files are included only when the selected listing or variant expressly says so. Receiving a rendered file does not grant a right to the underlying PSD, AEP, project, template, code, fonts, stock assets, or production method.

Any third-party terms or technical prerequisites that materially restrict the included use will be identified before purchase or in accompanying documentation. Woodpunch's Graphics is responsible for having the rights necessary to supply included components for the licensed use. You are responsible for following disclosed requirements and obtaining additional rights only for uses outside the included license.

8. Customer license

After cleared payment, or after an authorized free download, and subject to these Terms and the Digital Product License, we grant the acquiring buyer a non-exclusive, non-transferable license:

  • Personalized rendered output: use the delivered output for one named project represented in the order, including its ordinary commercial promotion. A "project" is one named brand, server, channel, profile, community, or one client engagement, together with its ordinary website, social, video, streaming, advertising, server-listing, and community channels.
  • Ready-made packs: use individual included assets across projects that you own or directly operate for your own account. Client work is excluded unless the listing or a written agency license expressly permits it.
  • Editable products: modify an editable file for the licensed uses above only when the selected product or variant includes that editable file.
  • Employees and contractors: allow your employees and contractors to access a file solely as needed for the licensed project, provided they are bound by these restrictions and do not retain, reuse, sell, or redistribute it outside that work.
  • Client result: for one client project identified in the order, deliver the finished result to that client and grant the client a limited right to display and use that finished result solely as part of the identified project. The client receives no right to a reusable pack, standalone asset, editable file, template, source file, code, font file, or production component. You remain responsible for communicating these restrictions. Each additional client or separately branded project requires a separate purchase or written agency license.
  • Free products: use them under the same restrictions unless a different license is displayed with the download.

You may display a finished graphic as part of the licensed project, including on a website, social profile, video, stream, advertisement, server listing, or online community. You may not:

  • sell, redistribute, sublicense, share, gift, upload to a stock or template marketplace, or make the file available as a standalone asset;
  • extract or distribute our source art, layers, templates, animation systems, code, or reusable components;
  • use an asset to create a competing template, pack, generator, or on-demand design service;
  • use our files, previews, templates, source material, or generated output to train, fine-tune, evaluate, or build an artificial-intelligence or machine-learning model or dataset;
  • remove ownership, copyright, license, or technical notices where present;
  • falsely claim authorship of the underlying Woodpunch's Graphics design; or
  • use an asset outside the license scope without written permission.

No public attribution is required unless the product listing or a disclosed third-party license says otherwise.

Products containing software plug-ins, code, fonts, FiveM scripts, HTML, PSD/AEP templates, deployable source, or specialized third-party components may include a product-specific supplement shown before purchase or supplied with the files. That supplement may address installation, named users, seats or devices, simultaneous use, activation and deactivation, trial restrictions, commercial output, compiled deployment, hosted servers, client deployment, supported host applications and operating systems, included updates and support, technical prerequisites, and attribution. It does not reduce a mandatory consumer right.

The license begins when payment clears or when an authorized free product is downloaded and ends if you materially breach it and do not cure a curable breach after notice. Mandatory consumer rights are unaffected.

9. Reviews, feedback, and portfolio use

If you post a review or other public content, you give us a non-exclusive, worldwide, royalty-free license to host, reproduce, format, and display it for operating and promoting the Services, subject to applicable law and your privacy choices. You must have the right to post it and must not submit deceptive or unlawful content. We may moderate content but are not responsible for opinions posted by users.

We do not create or purchase fake reviews, condition an incentive on positive or negative sentiment, or suppress a truthful review because it is negative. Any incentive, material connection, or imported review is identified where required. Review moderation is applied consistently based on authenticity, relevance, safety, and law rather than sentiment.

We may use non-confidential general feedback voluntarily provided about the Services. This does not license Customer Content or confidential information.

We will not use your personalized finished graphic, logo, or identifiable project in our public portfolio or advertising without your permission. We may continue to display our underlying storefront templates and non-customer-specific promotional examples.

10. Marketing, reviews, and automated fulfillment

Marketing communications are governed by your choices and our Privacy Policy. You may unsubscribe from promotional email without affecting transactional delivery or support messages.

Review invitations can be sent after purchase where permitted. We may offer a clearly disclosed incentive for an honest review, but the incentive is never conditioned on positive or negative sentiment.

Automated tools create and deliver products. Automated fraud signals may place a transaction on hold, but Woodpunch's Graphics does not make a final cancellation decision solely through automated processing. Payment providers may independently decline transactions under their own fraud systems. You may contact us to request review or provide additional information.

11. Refunds and statutory withdrawal

Our Refund Policy is incorporated into these Terms. It explains voluntary cancellation, corrections, nonconforming products, EU/EEA and UK withdrawal rights, and other mandatory consumer remedies.

For immediate digital supply, eligible consumers may be asked to expressly request supply during the withdrawal period and acknowledge when the right of withdrawal will be lost. A right is lost only when the legal requirements are actually satisfied. Nothing in these Terms limits a non-waivable right concerning defective, incorrect, unavailable, or nonconforming digital content.

12. Privacy

Our Privacy Policy describes how personal information, personalization content, generated files, support messages, reviews, analytics, marketing data, and automated tools are handled. By using a third-party service or external link, you may also be subject to that provider's terms and privacy notice.

13. Third-party services and platforms

Shopify hosts the store. The Services can link to or integrate with payment providers, Discord, YouTube, Vimeo, Google, Microsoft, ChatGPT, social platforms, host applications such as Adobe After Effects, and other independent services. We do not control those services and do not guarantee their availability or conduct. Their terms apply to your use.

Shopify processes personal information when you visit or make a purchase. Where Shopify Network Intelligence and related Enhanced Services are enabled, Shopify may also use information about your interactions with this store, other merchants, and Shopify to provide services such as enhanced fraud prevention, personalization, analytics, advertising, and store performance. We share information with Shopify and other service providers or third parties that may process it in countries other than where you live. See the Shopify Consumer Privacy Policy and Shopify Privacy Portal for details and available rights.

Minecraft, Discord, YouTube, Twitch, FiveM, Rust, ARK, Unturned, Adobe, and other third-party names belong to their respective owners. Unless expressly stated, Woodpunch's Graphics is not sponsored, endorsed, or operated by those owners.

14. Acceptable use

You must not:

  • violate law or another person's rights;
  • interfere with security, access controls, storefront operation, rendering, or delivery;
  • scrape, crawl, reverse engineer, probe, overload, or automate access except as law permits or we approve;
  • upload malware or attempt unauthorized access;
  • abuse discounts, downloads, refunds, reviews, chargebacks, withdrawal functions, support, or accounts;
  • misrepresent identity, authorization, affiliation, or payment ownership;
  • use the Services to exploit or endanger a child; or
  • help another person do any prohibited act.

We may suspend access, downloads, fulfillment, or support when reasonably necessary to investigate a violation, protect users, comply with law, or prevent harm. Where appropriate, we will provide notice and a chance to correct the issue.

15. Copyright complaints

If you believe content on the Services infringes copyright, email contact@woodpunchsgraphics.com with:

  • your name and contact details;
  • identification of the copyrighted work;
  • the specific content or URL at issue;
  • a statement of your good-faith belief that the use is unauthorized;
  • a statement, under penalty of perjury, that the notice is accurate and you are the owner or authorized agent; and
  • your physical or electronic signature.

We may request additional information and may remove or restrict disputed content. Knowingly material false notices can create liability. This procedure does not represent that we have appointed a DMCA agent with the U.S. Copyright Office.

16. Availability and changes

We may update products, features, prices, compatibility information, and the storefront prospectively. We do not promise uninterrupted or error-free access. We may discontinue a product, but discontinuation does not erase rights already granted for a valid delivered purchase.

We may update these Terms for legal, security, or operational reasons. We will post the new effective date and provide additional notice or obtain renewed agreement where required. Changes do not retroactively reduce a paid license unless law permits and you agree.

17. Disclaimers

Nothing in these Terms excludes a warranty, guarantee, remedy, or liability that cannot lawfully be excluded.

To the maximum extent permitted by law, the Services are provided on an "as available" basis. We do not warrant that every third-party platform, plug-in, host-application version, operating system, device, hardware architecture, or future platform change will remain compatible unless the product description expressly promises it. We remain responsible for conformity, required updates, and other obligations that applicable law does not permit us to exclude. You are responsible for lawful use and for backups after delivery.

18. Limitation of liability

Nothing in these Terms limits liability for fraud, willful misconduct, death or personal injury caused by negligence where it cannot be limited, violation of non-waivable consumer rights, or any liability that law does not permit us to limit.

If you are a consumer, we are responsible for loss that is a foreseeable result of our breach or failure to use reasonable care. Nothing limits a mandatory remedy or liability that cannot lawfully be limited.

If you purchase wholly for business purposes, neither party is liable for indirect, incidental, special, exemplary, or consequential losses that were not reasonably foreseeable when the contract was made. Our aggregate liability arising from the affected product is limited to the greater of the amount paid for that product or USD $100, except for fraud, willful misconduct, confidentiality or data-protection breaches, infringement caused by materials we supplied, indemnity obligations, unpaid fees, or liability that law does not permit us to limit.

Some jurisdictions do not allow particular exclusions or limits, so they apply only to the extent lawful.

19. Responsibility for claims involving your content

If your Customer Content or your use of a product infringes another person's rights or violates law, you are responsible for resulting claims to the extent caused by your breach of these Terms. If you use the Services as a business, you will indemnify us for reasonable losses, liabilities, and costs caused by that breach. This section does not require a consumer to indemnify us for our own breach, negligence, or unlawful conduct.

20. Governing law and disputes

These Terms are governed by Washington law, without regard to conflict-of-law rules. The state and federal courts serving Jefferson County, Washington will have non-exclusive jurisdiction.

If you are a consumer, this choice does not deprive you of mandatory protections or a forum you are entitled to under the law where you live. Before filing a claim, please contact us so we can try to resolve it informally. You are not required to give up a statutory deadline or right while doing so.

These Terms do not require arbitration and do not waive a right to participate in a class action.

21. General terms

If a provision is unenforceable, it will be limited or removed to the minimum extent necessary and the remainder will continue. A failure to enforce a provision is not a waiver. You may not transfer your order or license except with our written permission or where law requires. We may transfer these Terms as part of a sale or reorganization if your rights are not materially reduced.

These Terms, the Digital Product License, the selected product listing and variant, the order confirmation, the Refund Policy, and any product-specific written license displayed before purchase form the agreement. If they conflict, mandatory law controls first. The selected listing, variant, and order confirmation control the specifically promised product, included files or features, compatibility, price, and delivery terms; a specifically agreed product license controls the scope of permitted use. Subject to those specific promises, the Digital Product License controls next, followed by these Terms and then the general policies. A license or document first supplied after purchase cannot retroactively narrow a specific right or feature promised before purchase.

22. Contact

Woodpunch's Graphics
Andrew Robert Soderberg, sole proprietor
Business telephone: +1 206-569-5986
Geographic business address: 123 Pete Beck Rd, Quilcene, WA 98376-8563, United States
Preferred mailing address: P.O. Box 143, Quilcene, WA 98376, United States
contact@woodpunchsgraphics.com