Shipping policy

Effective date: November 11, 2026

Woodpunch's Graphics sells digital products only. Nothing is shipped: there is no physical item, no shipping fee and no customs duty for delivery. Taxes shown at checkout still apply.

1. How you receive your files

After checkout, we deliver your files electronically:

  • Email: we send a delivery email from contact@woodpunchsgraphics.com to the email address used at checkout, with a download button for each file.
  • Customer account: when you sign in with the same email address, your orders show your files, each link's expiry date and remaining downloads.

2. When files arrive

Personalized graphics are created automatically and usually arrive within 1–15 minutes. Products that need no personalization are usually available shortly after checkout. Some products show a longer estimate on their listing. Fraud checks, high demand or technical problems can cause delays. Delivery times are estimates, not guaranteed deadlines.

3. File formats

Depending on the product and options, files may include PNG, JPG, GIF, MP4 or WebM, editable PSD or AEP files, CSH shapes, fonts or code. Some products arrive as a ZIP file. The product page and the selected options list exactly what you receive.

4. Download links and new links

Download links normally expire after 30 days and allow a limited number of downloads. Generated order files are normally kept for 365 days; link expiry is not file deletion. Download your files promptly and keep a backup.

If a link has expired or has no downloads left, sign in to your customer account and renew the links on the order page (available for 365 days after the order, with limits on how often links can be renewed), or contact us with your order number.

5. If your files do not arrive

Check your spam, junk or promotions folder and your customer account. If a personalized order has not arrived after one hour, email support@woodpunchsgraphics.com with your order number and the email address used at checkout. We typically respond within 24 business hours. We may verify that the order is yours before we resend private files.

6. Everything else

Missing, damaged or incorrect files, cancellations, refunds and withdrawal rights are covered by our Refund Policy. How you may use your files is covered by the Digital Product License. Our Terms of Service also apply.